TY  - BOOK
AU  - Soin, Sarv Singh
TI  - Total quality control essentials Key elements, methodologies, and managing for success / Sarv Singh Soin
SN  - 0-07-059548-8
U1  - 658.568 S838t 
CY  - Estados Unidos : McGraw-Hill
KW  - 1. CUSTOMER OBSESSION \ 2. QUALITY REVOLUTION
ER  -