Soin, Sarv Singh Total quality control essentials Key elements, methodologies, and managing for success / Sarv Singh Soin - Estados Unidos : McGraw-Hill - XV, 312p. / 22 cm. ISBN: 0-07-059548-8 Subjects--Topical Terms: 1. CUSTOMER OBSESSION \ 2. QUALITY REVOLUTION Dewey Class. No.: 658.568 S838t